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Knowledge Unleashing the Power of Automation with RPA Services | KDDI India

Gone are the days when automation used to be among those big, fancy terms relevant only to large-scale businesses. In today’s world, there are plenty of market players in every industry, and all of them are vying for the attention of the same set of customers. As a result, it has become extremely important for businesses to embrace new trends in order to step up their game and win over their target audience. Automation is one such trend that has slowly and steadily become an integral part of almost every industry. Although there are endless ways in which a business can benefit from automation, some of the biggest advantages include enhanced productivity and quality, reduced errors, additional flexibility, etc.

There are several different ways or techniques that a business can use to automate its operations, depending on the industry that it is a part of. However, robotic process automation, or RPA, has become the new buzzword in almost every industry, thanks to its impressive capabilities. The best thing is that the extensive use of RPA is not limited to one specific industry. An efficient RPA system can be used by brands in different domains for things like business and IT process automation and much more.

Here’s more about RPA technology, its benefits, challenges, and more:

What is Robotic Process Automation?

Robotic process automation, as the name implies, is a process that involves using software applications to automate certain business processes. These software applications or robots used for RPA are designed in such a way that they can easily replicate actions or tasks that need to be performed by a human being. Although RPA solutions can be used for a variety of purposes, they are best suited for automating repetitive, labour-intensive tasks.

    Benefits of RPA Services

    There is no denying the fact that robotic process automation can do wonders for businesses, especially those that are making a move towards digitisation. Here are a few key benefits of RPA implementation:

    1) Reduced Operational Costs

    Since robotic process automation minimises the dependency on manual effort, it also eliminates the need for an additional workforce. You don’t need to invest in human resources to perform mundane, repetitive tasks. As a result, the operational costs of your business also get reduced significantly.

    2) Reduced Errors

    RPA involves the use of pre-programmed robots for certain tasks. This also means that the chances of any kind of error are minimalised, as these advanced digital tools are less likely to make mistakes.

    3) Increased Efficiency

    Robotic process automation enables better utilisation of human resources. With the help of these advanced digital systems, you can handle greater volumes of work. This also results in easier scalability for your business, as the higher work efficiency makes you ready for scenarios when demands increase.

    4) Better Customer Satisfaction

    RPA solutions are great for businesses that follow a customer-centric approach. These businesses can use robotic process automation to ensure that all the queries of their customers get answered in real-time. By offering an exceptional customer experience, a business can also achieve higher levels of customer satisfaction.

    All these benefits of robotic process automation span across various use cases, such as customer servicing, invoice processing, making data entries, etc.

    Challenges of RPA

    Since RPA is non-invasive and can be easily implemented across businesses, it may be your best bet to accelerate digital transformation in your business. Like any other modern technology, there are a few challenges RPA brings along. Some of them are scalability, limited resilience, etc. However, businesses can easily overcome all these problems by choosing the right robotic process automation services and having a suitable plan of action in place for them.

    Applications of RPA

    Here are some of the major application areas of robotic process automation:

    1) Customer Service

    With a suitable, efficient RPA solution, companies can offer round-the-clock assistance to their customers. These solutions are capable of performing tasks like answering certain queries, verifying e-signatures, verifying information, etc.

    2) Accounting and Finance

    RPA solutions can be used for general accounting as well as transactional reporting and budgeting. Advanced software designed using RPA technology can help in extracting, comparing, and organising the data required for accounting. They are programmed in such a way that they follow a specific set of rules and eliminate the need for manual inputs.

    3) Healthcare

    In the healthcare industry, RPA solutions can be used for things like maintaining patient records, handling claims, providing customer support, invoicing, etc.

    4) Human Resources

    There are hundreds of things that are handled by the human resources department in an organisation. RPA solutions can be used to automate many such tasks to save time and effort. Some of the tasks that can be performed with the help of RPA include onboarding and offboarding, maintaining employee records, etc.

    5) Supply Chain Management

    An efficient and reliable RPA solution can make things a lot easier for businesses that have a complex supply chain. It can be used for things like procurement, order processing, managing payments, inventory tracking, etc.

    When done right, robotic process automation can take the overall productivity of your business to greater heights. However, a well-thought-out selection of RPA solutions and foolproof planning are two things are must to make the most of these game-changing technologies.


    Backed by a team of skilled RPA developers, RPA services can be used by businesses, regardless of their size and type. Businesses considering integration automation across their business processes can get in touch with the right RPA consultant to better understand where automation can help improve business efficiencies.

    KDDI India

    KDDI India Pvt. Ltd. is a leading global provider of information and communication technology (ICT) solutions and part of KDDI Asia Pacific PTE LTD Group. In 2007, KDDI India Private Limited has established as an Indian local subsidiary to support Japanese, Indian & other multinational companies.

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    *The information contained in the news releases is current at the time of publication. Products, service fees,service content and specifications, contact information, and other details are subject to change without notice.

    The information contained in the news releases is current at the time of publication. Products, service fees,service content and specifications, contact information, and other details are subject to change without notice.

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